At The Caviar Co., every order is prepared with exceptional care to ensure your caviar arrives in perfect condition and ready to enjoy.

We no longer offer scheduled ship dates.

Orders are typically processed and fulfilled within 1–3 business days of purchase, Monday through Thursday. Once an order is placed, our team begins preparing it for shipment, and future ship dates cannot be selected or guaranteed.

Once fulfilled, orders are shipped via UPS Priority Overnight.

Please note that overnight shipping refers to transit time only and does not include processing and fulfillment. If you are planning for a special occasion, we encourage you to allow adequate time for fulfillment before shipment.

For larger tins (250g, 500g, and 1kg), please allow an additional 1–2 business days for preparation to ensure they are packed at their absolute best.

If you need to make a change to your order, please contact us within 24 hours of purchase. While we will always do our best to help, requests cannot be guaranteed once an order has entered the fulfillment process.

Please review your shipping information carefully before placing your order. The Caviar Co. cannot be responsible for delays, losses, or additional carrier fees resulting from incorrect or incomplete addresses.

Because caviar and roe are highly perishable, we recommend monitoring your tracking information closely and bringing your package indoors as soon as it is delivered. Please refrigerate the caviar and/or roe immediately upon receipt to ensure optimal freshness and quality. Please do not freeze caviar or roe. Freezing can compromise the delicate texture of the eggs and negatively affect the overall tasting experience.

We are unable to replace orders affected by missed deliveries, refused shipments, package forwarding requests, carrier holds, or delays resulting from recipient unavailability.

We highly recommend adding SavedBy Package Protection at checkout for added peace of mind.

SavedBy helps protect your order against loss, theft, damage, and unexpected transit delays.

If SavedBy Package Protection was added to your order, we're happy to assist with filing a claim and arranging a replacement or refund if your claim is approved.

If you choose not to add SavedBy Package Protection, carrier delays unfortunately fall outside the coverage we can provide. Because caviar is highly perishable, we cannot guarantee a replacement, refund, or store credit for orders that arrive compromised due to transit delays. We understand how disappointing this can be, which is why we strongly recommend adding SavedBy at checkout to help safeguard your order.

Once your package has been handed off to the carrier, delivery is outside of our direct control. While weather, operational issues, and other unforeseen circumstances may occasionally impact transit times, our team is always happy to assist in communicating with the carrier and helping resolve issues whenever possible.

Due to the perishable nature of caviar and roe, all sales are final and we are unable to accept returns.

Special orders, custom orders, and products prepared specifically upon request are non-refundable.

If there is an issue with your shipment, please contact us within 24 hours of delivery. We review each situation individually and will work with you toward the best possible resolution.

Every order is carefully packed with frozen ice blocks and biodegradable insulated packaging designed to maintain optimal temperatures throughout transit.

Our packaging is thoughtfully designed to preserve the quality, freshness, and integrity of our caviar and roe from our facility to your doorstep. It is normal for the ice blocks to partially thaw during transit, provided the product remains cool upon arrival.

Upon delivery, caviar and roe should be refrigerated immediately to maintain peak quality and freshness.

By providing your mobile phone number, you agree to receive recurring automated text messages from The Caviar Co., including order updates, delivery notifications, customer support communications, account-related messages, and, where applicable, promotional offers.

Message frequency may vary. Message and data rates may apply.

You may opt out at any time by replying STOP. For assistance, reply HELP or contact indulge@thecaviarco.com.

The Caviar Co. respects your privacy and handles personal information in accordance with our Privacy Policy and Terms & Conditions.

We do not sell or share personal information except as permitted by applicable law and as outlined in our Privacy Policy.

Consumers may request access to, correction of, or deletion of their personal information through the methods described in our Privacy Policy.

For additional information, please review our Privacy Policy and Terms & Conditions.